- SHOPPING -

I’m having trouble placing an order, what can I do?
How do I track my order?
How may I receive a Sabon catalog?
I live outside of the United States, can I place an order?
What methods of payment do you accept?
Can I cancel or change my order?
I’m purchasing a gift for someone, what if they don’t like it?
How long will it take to process my order?
What should I do if my order is missing an item?


I’m having trouble placing an order, what can I do?
Common Troubles:

Currently, we do not ship to:
* Locations outside of the U.S.
* P.O. Boxes

 

If you are shipping to an address of this type, you will need to use a proper Postal Service address.


- You don’t see the item you want available
It may be possible that the item is out of stock, not suitable for shipping, or is simply not listed on the website. Please select the option "Notify me when it becomes available."

If none of these concerns match your situation, please call Customer Care at (866) 697 –2266 or send an email to sabon@sabonnyc.com. Please mention the type of issue you are having and provide a contact number. We will respond to you as soon as possible. Thank you for your patience.

How do I track my order?
- Shipping Carrier: Once your package has been shipped, you will receive an email notification from our carrier. A tracking number assigned to your package will be included in the email. Follow the link to our carrier’s website, enter your tracking number and instantly receive up to date information on the whereabouts of your package.

- Customer Care: Once you place your order, call Customer Care at (866) 697 –2266 or send an email to sabon@sabonnyc.com and we will be able to tell you when you order will go out or help you track it down. Customer Care is available Monday - Friday 9-5 PM EST (excluding most Federal holidays – for detailed information, please see a complete list of our Observed Holidays here)

How may I receive a Sabon catalogue?
Our catalogs are included with all online and store purchases. If you have not visited Sabon before, you may request an electronic catalog by simply by clicking on Contact Us in the navigation bar at the bottom of your screen, fill out the required information and submit.

How can I find a Sabon store locally?
If you’d like to purchase Sabon products in a store near you, please see our Store Locator page for current store listings.

I live outside of the United States, can I place an order?
At this time, we do not ship to destinations outside of the United States. If you reside outside of the United States, please see our Corporate Information page for your nearest retail location.

What methods of payment do you accept?
Payment for online and phone orders must be made with a credit card. We accept the following: Visa, MasterCard, JCB, Discover and American Express Cards.

Can I cancel or change my order?
Once an order has been shipped it cannot be cancelled, however you may return the unwanted items via mail (using your easy return label) or to a retail store.
Please note: After placing a web or phone order, please call Customer Care immediately to make changes or cancellations, as your order will begin processing within minutes. You have 45 days from the date of purchase to return products for a refund. All returns must be accompanied by a valid invoice/receipt. The cost of shipping is non-refundable.

I’m purchasing a gift for someone? What if they don’t like it?
We’re confident all of our products at Sabon will please. We are committed to quality and offer the finest natural and unique products on the market today. If for some reason you're not satisfied, we accept gift returns for exchange or store credit, via mail or to a retail store. All shipping costs are non-refundable.

How long will it take to process my order?
All orders are processed in the order in which they are received.
Online & Retail Store Orders: Once your order has been finalized, we receive it within minutes. Please see below for detailed information on processing times:

Monday – Friday
Applies to all shipping methods:
Orders received before 12 PM will be processed on the same business day
Orders received after 12 PM will be processed on the next business day
Orders will be sent according to the shipping method requested
Saturday & Sunday
There are no orders processed on these days. All orders received during these days will begin processing on the next business day.

What should I do if my order is missing an item?
Please call Customer Care at (212) 473 – 1009 and inform them of the error. Please have your order/invoice number on hand so Customer Care may reference your original purchase and provide the best service.

- COMPANY -

What does “Sabon” mean?
When was the Sabon company founded?
What is Sabon’s stand on animal testing and use of animal products?
I would like to request a donation, who do I contact?
How may I receive new info about Sabon?
How can I get corporate gifts?
Is Sabon good to the environment?
Are your products Kosher?
Are there franchise or wholesale opportunities with Sabon?
How does Sabon differ from other competitors?
I love the fixtures and style of your stores, can I purchase them?
I’d love to work for Sabon, how do I apply?

What does “Sabon” mean?
Sabon is the Hebrew word for “soap.”

When was the Sabon company founded?
Sabon was first founded in Israel in 1997. The first location was on Shenkin St. in Tel Aviv.

What is Sabon’s stand on animal testing and use of animal products?
At Sabon, we do not test our products on animals, nor do we use ingredients, supplies, or manufacturing facilities that practice animal testing.

I would like to request a donation, who do I contact?
We continually support charity groups and help sponsor a variety of events. If you are interested in Sabon’s participation in your upcoming event, please send an email to our Public Relations department with your event details: sabon@sabonnyc.com

How may I receive new info about Sabon?
Each month, a newsletter will be sent to all who have requested to be on our mailing list. Up to date information about new products or product arrivals, celebrity customers, charity work, and other Sabon happenings will be highlighted in each monthly newsletter. To begin receiving Sabon news, please sign up for our newsletter in the Newsletter Box located in the left navigation.

How can I get corporate gifts?
Corporate gift giving is a constant need so we are always here to create beautiful gifts for everyone you may be giving to. Custom packaging design and complimentary items are available for your order. For detailed information, please visit our Corporate Gifts page.

Is Sabon good to the environment?
Being conscious about our environment is something everyone should have in mind. Here at Sabon we strive daily to decrease our use of non-replenishable resources. Our orders are all shipped out using biodegradable peanuts, recycled cardboard boxes, and invoices are printed on recycled paper. In our office and our stores, we make sure to reuse ribbons and tissue papers, paper scraps, and empty jars. All of our recyclables, like cardboard and glass, are picked up weekly by the City Of New York and any printed material used at our office is shredded and recycled once again. It is the small steps every day that add up. In addition to these efforts, we contribute to the “Friends of the Earth” organization which is dedicated to protecting our environment.

Are your products Kosher?
Although our products are not strictly kosher because they are not produced in a Kosher factory, they do not contain un-Kosher ingredients and are therefore; accepted by many religious customers. In Israel, Sabon has a certificate from the Rabbinical administration approving the products for use. We are currently waiting for the certificate to be sent to the US. It is up to the customer if such a certificate satisfies his/her requirements. In Israel there are some people who accept the certificate and some who don’t.

Are there franchise or wholesale opportunities with Sabon?
Sabon is a privately owned and operated company. Within the United States, there are no franchise or wholesale opportunities. If you are interested in opening a Sabon location or carrying our products abroad, please send an email to vered@sabon.co.il.

How does Sabon differ from other competitors?
Our customers have a love affair with Sabon which we do not question. Certainly we owe a large part of our success to various factors including the consistently high quality of the products we make, our fragrances and the all around experience customers have with our products, stores, and customer care.

I love the fixtures and style of your stores, where can I purchase them?
The aesthetic of Sabon stores is based upon the vision of its founders. Each fixture, furniture piece, and design element has been created exclusively for Sabon and are permanent features of the stores.

I’d love to work for Sabon, how do I apply?
We are always looking for energetic and passionate salespersons to join the Sabon family. Please visit our Career Opportunities page for more details.

- PRODUCTS -

Do Sabon products have an expiration date?
How are your soaps made?
What is the best soap for dry skin?
What is the best soap for oily skin?
What is the body butter and how do you store it?
What is the difference between the Body Butter and the Butter Cream?
What are the differences between the Body Gel Polisher and the Body Scrub?
What is the best way to use the Body Scrub and how often can I use it?
What are the differences between your scrubs?
When will each scent be available in all product lines?
How do I use the Bath Balls?
How do I use the Soap Flakes?
How do the Aromas work?
Can I use any of the soaps on my face?
How long will soaps last?
Will the Mud Mask help with Rosacea?
What is beneficial about the Dead Sea?
Is the Dead Sea really drying up, and what is done to prevent it?
Why are your products packaged in glass?
What is included in “Complimentary Gift Wrapping”?
Can empty bottles and jars be refilled at a Sabon store?
Are your products FDA approved?
How can I get information about the safety of your products?
How long do your candles last?


Do Sabon products have an expiration date?
Our products do have an expiration date and this date may be seen printed on the side of each product. Despite the expiration date, we recommend you store creams and oils in a cool, dark place away from direct sunlight and heat in order to help preserve them better. Storing products in their original packaging is best. For more information on the expiration date of cosmetics, please visit The FDA's website.

How are your soaps made?
Our soaps are handmade in Israel using an old world Australian technique.

What is the best soap for dry skin?
Our Olive Oil & Coconut Oil based soaps are highly moisturizing. See all of them here. However, the Avocado Jojoba, Avocado Calendula, Shea Butter, and Mud soaps deliver even more moisture due to their rich ingredients.

What is the best soap for oily skin?
Our Glycerine & Palm Oil based soaps are best for oily skin, but are acceptable for all skins types. See all of them here. As well, our Shower Gel is an excellent liquid soap for oily skin.

What is the body butter and how do you store it?
Our Body Butter is a highly moisturizing bar of Shea butter, Cocoa butter, and Bees wax. Natural plant extracts are used to scent the product. Due to the natural ingredients, the product tends to melt slightly during warmer months, so it is helpful to store the product in a cool place. A sealed jar for traveling will hold the product best. At home, an open jar is suitable, just keep out of warm or “high traffic” areas where it may be prone to falling or becoming too soft.

What is the difference between the Body Butter and the Butter Cream?
Our Body Butter is our most moisturizing product. Based on Shea Butter, Cocoa Butter and Beeswax, this product may be used as a spot treatment to soothe severely chapped and dry skin. The Butter Cream, on the other hand, is intended for use over the entire body. This too is based on Shea Butter, but also contains skin moisturizing ingredients like Glycerin and Olive Oil.

What are the differences between the Body Gel Polisher and the Body Scrub?
Our Body Gel Polisher is a unique blend of liquid soap and micro-scrubbing beads (latex granules used in many cosmetics) that will cleanse and lightly exfoliate the skin, while our Body Scrub is a highly concentrated mixture of Dead Sea Salts and various nut oils that will offer intense exfoliation and moisture.

What is the best way to use the Body Scrub and how often can I use it?
The Body Scrub is best used without the aid of sponges or cloths, so use your hands to scrub your entire body with one to two scoopfuls, using our wooden scoop. It is best to avoid the facial area as the scrub is too abrasive for ones delicate skin. You may use the scrub up to three times per week. Excessive scrubbing may result in irritated or dry skin.

What are the differences between your scrubs?
We have four types of scrubs, all will achieve different levels of exfoliation, cleansing, and moisturizing. Our Creamy Scrub is the most mild of the four. Crushed apricot and olive seeds exfoliate your skin and deliver moisture for normal to oily skin. The newest to the scrub family, the Sugar Scrub, gently exfoliates the skin using delicately ground olive stones while adding extra moisture through aloe vera gel, almond oil, and mineral oils. The Foamy Scrub is the sister to our famous Body Scrub. It contains macadamia, almond and soy nut oils, Dead Sea salts, and has the power to cleanse with an added soap ingredient. The Body Scrub is purely macadamia, almond and soy nut oils, Dead Sea salts and fragrance. This scrub is sure reveal a newer, softer skin through intense exfoliation.

When will each scent be available in all product lines?
We are constantly working to improve our products and we accept all customer suggestions gladly. When new products become available, you’ll be the first to know. Please make sure to sign up for our mailing list by entering you name and email into the Newsletter box on our Home Page.

How do I use the Bath Balls?
Each Bath Ball is sufficient for one bath. Fill your tub with warm water and toss your favorite Bath Ball into the water. Before your eyes, the minerals will begin to dissolve into the water, creating a smooth and refreshing bath that will ease muscle tension and moisturize your skin.

How do I use the Soap Flakes?
Our Soap Flakes have multiple uses. Fill a small organza bag with the flakes and place along with your linens and clothes for a fresh scent or simply use the flakes as hand or body soap.


How do the Aromas work?
Our Aromas contain highly concentrated fragrance that will disperse through your home with the aid of bamboo sticks. Each time you would like to refresh the fragrance, simply flip the bamboo sticks. Depending on your preference, for a lighter scent try our Champagne, Provence or Bordeaux Aromas. For a stronger scent, try the Heaven or Paradise Aromas. To ensure the longevity of your aroma, be sure to keep far from heat sources like your bathroom or direct sunlight. Each Aroma should last anywhere from 2 – 4 months depending on usage and placement.

Can I use any of the soaps on my face?
Yes. Our Olive Oil Honey Vanilla Wheat, Olive Oil Mud, and Glycerine Green Tea soaps are excellent for delicately exfoliating, moisturizing, and of course cleansing the skin. As well, our Olive Oil Lavender soap will help to clear blemished or acne prone skin.

How long will soaps last?
Depending upon use, a single bar of soap may last for up to 20 washes. Due to the handmade quality and natural ingredients of our soaps, the ability for them to dissolve is much easier. Take care to keep your soap dry between use, to ensure the longevity of your soap.

Will the Mud Mask help with Rosacea?
Rosacea results primarily from excessive amounts of acid in the body. To reduce the effects of Rosacea one should try to balance or neutralize the excessive acids with alkaline. The Mud Mask contains alkaline occurring naturally in the mud from the Dead Sea. The Mud Mask is effective in replenishing the skin with vital minerals, drawing out impurities thus providing a stronger defense system against airborne toxins, and balancing the skin by combating the acids in the body with alkaline. Our Mud Mask will aid those with Rosacea, however it should not be treated as a cure.

What is beneficial about the Dead Sea?
The Dead Sea is known for its unique mineral wealth which can ease and heal numerous ailments such as respiratory and skin related diseases. Additionally it has been proven to help rheumatism, relax the muscles, and deliver essential minerals to the skin that improve moisture and elasticity.

Is the Dead Sea really drying up, and what is done to prevent it?
The mining of salts and minerals is not what’s causing the depletion of the Dead Sea, rather it is the shortages of water we are experiencing across the world. Many factories use this water and this is what causes the depletion, there will always be salts and minerals in the Dead Sea. Sabon donates to an organization that is active in the preservation of the Dead Sea. For more information about Sabon’s affiliations please visit our Friends page or log on to www.foe.org (Friends of the Earth) directly to see how you may contribute as well.

Why are your products packaged in glass?
Any product that is packaged in glass is likely to be better preserved in its original form than any other kind of packaging. Products placed in plastic containers will over time take on the toxicity of the plastic. e.g. Most people prefer the taste of Coke in a glass bottle rather than a plastic one. Also, glass is made of less processed ingredients than plastic, making it easier to be recycled. Sabon is going green day by day so we try to use as many products as possible that can be recycled.

What is included in “Complimentary Gift Wrapping”?
We are happy to wrap any item, whether it’s a gift for yourself or another. All wrapping will be customized and complimentary to your purchase. Each Sabon employee is trained in the art of wrapping and will create beautiful arrangements, adding delicate details using custom tissue papers, satin ribbons, and specialty stickers.

Can empty bottles and jars be refilled at a Sabon store?
Once a product is finished we are unable to refill it. You may choose to recycle the glass bottle/jar or use it at home in a unique way. Here at Sabon, we recycle all of our empty glass bottles with the NYC Sanitation Department. Some Sabon employees have used glass bottles as vases and jars to hold spices and small trinkets. Please see our new publication “Sabon My Way” on the Home Page, for unique tips on using your Sabon product in a new way.

Are your products FDA approved?
Yes, our products are FDA approved. Although cosmetic products do not need to be FDA approved for selling, and there is no such approval or seal provided by the FDA to any retailer certifying FDA approval, our products are imported, therefore we do need to be FDA approved for importing purposes only, and for that we are.

How can I get information about the safety of your products?
We strive to create products that are not harmful to humans. Our products go through rigorous inspections that determine safety and usability. For more information on cosmetic safety, please visit the FDA's website.

How long do your candles last?
Depending on the size of your candle and the frequency of use, the average lifetime is as follows:


Baby Square & Round - appx. 10 hours
Small Square & Round - appx. 22 hours
Medium Square & Round - appx. 30 hours
Large Square & Round - appx. 40 hours
Thin & Tall Square & Round - appx. 16 hours

- INGREDIENTS -

What ingredients are used in your products?
Do all of Sabon’s products contain ingredients from the Dead Sea?
What are parabens and which Sabon products are paraben-free?
Why are synthetic chemicals used in your products?
Which products are hypo-allergenic?
What are your candles made from?
Which products are not Vegan friendly?

What ingredients are used in your products?
Please visit Ingredients from A-Z for detailed information about each product at Sabon.


Do all of Sabon’s products contain ingredients from the Dead Sea?
No. Not all of Sabon products contain ingredients from the Dead Sea. All products, are however, produced in Israel.

What are parabens and which Sabon products are paraben-free?
Parabens are a group of chemicals widely used as a preservative in the cosmetic and pharmaceutical industries. They safely fight off bacteria and fungi and can be found in many cosmetics and products we use daily (like toothpaste, shampoo, and lotions). Their history of safe use explains why parabens are so commonplace. Current studies have investigated possible side-effects of products containing parabens, so to keep you informed, here is a list of the products which are paraben free:

All Candle Products
All Aromas Aromatic Oils
Vanilla Mask & Mud Mask
Mother & Baby Body Oil
All Sugar Scrubs
All Sorbet Body Gel & All Massage Oils
All Room Sprays & All Body Oils
All Shower Gels & All Fresheners
All Foamy Scrubs & All Bath Salts
All Body Scrubs & All Mineral Powders
All Bath Balls & Foot Lotion


Why are synthetic chemicals used in your products?
Many ingredients are used in preservation of the contents, without these chemical preservatives, the products would not last more than several days. The only instance when a synthetic material is acceptable is when there is no viable natural alternative and it has absolutely no negative effects — on you or the environment. The term "fragrance" on our labels may indicate the use of natural fragrance (essential oils), synthetic fragrance or a combination of both. Sabon makes every attempt to use blends of natural oils in formulating our fragrances. However, on certain occasions, it may be necessary to use synthetic ingredients in our fragrances in order to sufficiently mix the fragrance with the product formula base and to keep the product stable.

Which products are hypo-allergenic?
Our Mother & Baby product line as well as our Aloe Vera face line are all hypo-allergenic.


What are your candles made from?
Our candles are made from a combination of paraffin and beeswax.

Which products are not Vegan friendly?
A short list of our products may be avoidable by Vegan’s. Below is a list of products that contain animal or human byproducts:

Body Butter (contains Beeswax)
Candles (contains Beeswax)
Vanilla Mask (contains both Collagen & Elastin)
A&E Mask (contains Lanolin)
Night Cream (contains both Collagen & Elastin)
Desert Flower Moisture Lotion (contains Elastin)
Loofah Soap (contains Sea Cucumber)

 

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